We understand the critical nature of customer communications in the insurance industry and are proficient in many popular agency management systems (AMS) including Vertafore AMS360 and Applied Systems TAM. In addition to implementing these industry specific solutions, we have also helped our clients make the most of leading document management solutions such as Microsoft Sharepoint, EMC Documentum, Laserfiche, Vertafore ImageRight and OpenText. We have also implemented mainstream customer relationship management (CRM) tools such as Sage Act!, Salesforce, and Netsuite. These tools allow our clients to maintain thriving relationships with their policy holders and reduce the risk of errors and omissions (E&O).

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In addition to providing industry specific solutions for customer relations, we also provide the infrastructure necessary to fully utilize these tools. We are experts in the implementation and management of Windows and Apple server products and backup solutions such as Symantec Backup Exec. Our professionals use these products, combined with the latest in network infrastructure, to proactively manage and maintain our clients' network and provide a reliable and robust working environment.

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While maintaining a solid network infrastructure is important, it is also essential to provide tools for agents while they are away from the office. Our professionals are experts in enterprise integration of the latest mobile platforms including Apple iOS, Blackberry, Windows Phone 7, and Android. We are also proficient in many other avenues of remote communication including MiFi hotspots, air cards, and virtual private networks. These technologies allow our clients to maintain constant communications and access critical systems regardless of physical location.

Black Sea Systems understands the critical role technology solutions play in the insurance industry. If you would like to invest in the solutions outlined above, please feel free to contact us.