Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

We collect the following types of information to provide our services effectively:

a. Personal Information

- Names, email addresses, phone numbers, job titles, and other contact details of client employees.

- Payment and billing information for service subscriptions.

b. Technical and System Information

- Device, hardware, and software details (e.g., IP addresses, operating systems, and software versions).

- Logs of activity for troubleshooting and security purposes.

- Configuration details for devices, networks, and systems under our management.

c. Usage Data

- Data on interactions with our support tools, websites, or portals.

- Information collected through cookies and similar technologies when using our platforms.

2. How We Use Collected Information

We use the collected information to:

- Deliver, manage, and support IT services and solutions.

- Improve and optimize the performance of client systems.

- Ensure the security and integrity of client networks and data.

- Communicate with clients about updates, notifications, and support services.

- Conduct billing and manage financial transactions.

3. Information Sharing

We do not sell your information. However, we may share information in the following circumstances:

- With Third-Party Vendors: We may share necessary data with trusted partners who provide software, hardware, or support services required to fulfill our obligations.

- Legal Compliance: We may disclose information to comply with legal or regulatory requirements or to respond to lawful requests, such as subpoenas.

- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.

4. Data Security

We implement robust security measures to protect your data, including:

- Encryption of sensitive data in transit and at rest.

- Strict access controls based on roles and permissions.

- Continuous monitoring and logging for potential security threats.

- Regular security assessments and audits.

5. Data Retention

We retain client data only as long as necessary for the purposes outlined in this policy or as required by law. Upon contract termination, we follow a standardized process to return or securely delete client data.

6. Your Rights and Choices

You have the right to:

- Access and review the information we have collected about you.

- Request corrections to inaccurate or incomplete information.

- Request deletion of your personal information, subject to legal and contractual obligations.

- Opt out of marketing communications at any time.

To exercise these rights, contact us using the information below.

7. Cookies and Tracking

Our website and client portals may use cookies to enhance user experience and track usage. You can disable cookies through your browser settings, but doing so may affect functionality.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates will be communicated directly to clients.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Black Sea Systems
3605 Sandy Plains Rd, Suite 240-155
Marietta, GA 30066
800-546-3560